Refund policy
Returns and Refunds
Winchester Australia Merchandise Returns will assess your item for an exchange or refund in accordance with the terms below and your rights under the Australian Consumer Law.
What can be returned
To be eligible for a return or exchange, items must meet all of the following conditions:
- Returned within 14 days of the date of delivery
- Unworn, unwashed and in original condition with all tags attached
- In original packaging
- Not embellished or altered in any way
How to return an item
Contact us at cservice@olin.com.au with your order number and the reason for your return before sending anything back. Once your return is authorised, send the item with your contact details and order number enclosed to:
Winchester Australia Merchandise Returns
65 Hays Road
Moolap VIC 3224
Australia
The purchaser is responsible for all return freight costs, except where the item is confirmed as faulty due to a manufacturing or fabric defect.
Size exchange
If you need a different size, we will exchange your item provided it meets the return eligibility conditions above and is received by us within 14 days of the date of delivery. Please allow up to 10 business days from the date we receive your return for the exchange item to be dispatched.
Change of mind
Change of mind returns are assessed for exchange only and are subject to the return eligibility conditions above. Refunds are not available for change of mind purchases.
Faulty or defective items
If you believe your item is faulty or defective, return it to the address above with your contact details and a description of the fault. Our product assessment team will inspect the item. If the fault is confirmed as a manufacturing or fabric defect, we will offer a replacement or a full refund to your original payment method. If the item is not found to be faulty, it will not qualify for an exchange or refund under this return type and our team will contact you.
Approved refunds for faulty items will be processed to your original payment method within 14 days of Winchester Australia receiving the returned item.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact
Winchester Australia Merchandise Returns
65 Hays Road, Moolap VIC 3224
Phone: +61 3 5245 2400
Email: cservice@olin.com.au